FREQUENTLY ASKED QUESTIONS
Yes! We are based in Australia and primarily use Australia Post. If you are outside of Australia, current customers are receiving their thread club packages within 3-6 weeks from the start of the new month. This means that you may find yourself a month behind, but rest assured … it will come … it’s just in transit.
Unfortunately no. We made the decision to keep postage as affordable as possible as it is a monthly subscription. This means that we are sending Thread Club as a ‘light letter’ and unfortunately Australia Post do not offer tracking for this category of mail.
We decided to synchronise thread club payments to be on the same day each month for all thread club members. The date your payment should come out is the 16th of every month.
We will attempt payment in the early hours of the 16th of the month (eg 3am or 4am, Brisbane time). If this fails, we will automatically attempt 12 hours later. Failing this we try 24 hours later and again 24 hours after that. These are the auto-retries. That said, you are always able to jump into your account and process the payment from your end. If it has failed after the auto-retries, we will contact you by email to check whether you would still like to receive the current month’s thread club.
Unfortunately no. AfterPay has made it clear in their policies that we are not able to accept AfterPay for subscription services. If you have other items in your cart and you want to pay with AfterPay for those items, we recommend creating two carts (one with the AfterPay items and one for Thread Club) and this should process without issue.
What we love about Thread Club is that it is a no lock in program. Of course, we love it when you auto renew to the next month as it helps to build out your collection of DMC threads, however if you want to pause or cancel your subscription you are free to do so. If you cancel after money has come out, we do not have a process for refunding this … meaning you will receive the final thread club the coming month. If you cancel before the 16th, then payment shouldn’t come out.
Absolutely! You can manage this in your online account. But to play it safe, please also send an email to firstname.lastname@example.org
We have had a few questions around order date, payment dates and delivery dates so we have made this little table to help clarify everything.
Thread Club Key Dates
|Thread Club Month||Sign Up |
|Payment Date||Shipment in the week of||First Renewal Payment Date
(for monthly auto-renew)
|February||22nd January 2021||Upon Sign Up||1st February 2021||16th February 2021|
|March||15th February 2021||16th February 2021||1st March 2021||16th March 2021|
|April||15th March 2021||16th March 2021||1st April 2021||16th April 2021|
|May||15th April 2021||16th April 2021||1st May 2021||16th May 2021|
|June||15th May 2021||16th May 2021||1st June 2021||16th June 2021|
|July||15th June 2021||16th June 2021||1st July 2021||16th July 2021|
|August||15th July 2021||16th July 2021||1st August 2021||16th August 2021|
|September||15th August 2021||16th August 2021||1st September 2021||16th September 2021|
|October||15th September 2021||16th September 2021||1st October 2021||16th October 2021|
|November||15th October 2021||16th October 2021||1st November 2021||16th November 2021|
|December||15th November 2021||16th November 2021||1st December 2021||16th December 2021|