Returns and Refund Policy
We do not offer any refunds for ‘change of mind’. We do however offer returns for incorrectly ordering via our website. Examples include double orders and incorrect product selection. In these cases, we will refund the incorrect amounts and facilitate the purchase of the correct items. Please contact us as soon as possible if you notice such an error.
If an item is faulty, we will happily replace the item.
Any refunds given will be for the item’s total value and will not include the initial postal charges. Items for refund or exchange will only be accepted if the item is unused and unopened (eg in the case of consumables).
Unfortunately, we are unable to offer refunds for any digital products (unless it was a duplicate order) due to the nature of easy replication.
HOW TO MAKE A RETURN
To make a return please contact us at firstname.lastname@example.org and provide your name, invoice number, product name, reason for return and request for replacement, exchange or credit, BEFORE sending the parcel back. We will provide you with the delivery address and we will arrange to exchange or refund your payment after inspection of the goods. All returns made without authorisation will not be accepted.
We recommend that you return the suitably packaged goods by receipted delivery or another means of tracked delivery system. We cannot accept any responsibility for loss of or damage to goods until they are received by us.
Regrettably the shipping costs associated with return items cannot be covered by Life With Bess, and remains the customer’s responsibility, unless the product is faulty or the return is due to an error by Life With Bess.
To cancel an order, please contact us immediately via email at email@example.com – unfortunately, we are unable to accept cancellations for products that have already been shipped.