FREQUENTLY ASKED QUESTIONS
We have closed new international spots for thread club. If you had signed up already you will continue to receive it. International shipping can take 3-6 weeks to show up so please be patient. The orders also don’t have tracking so we are unable to locate them if you believe they may be missing.
Unfortunately no. We made the decision to keep postage as affordable as possible as it is a monthly subscription. This means that we are sending Thread Club as a ‘light letter’ and unfortunately Australia Post do not offer tracking for this category of mail.
We decided to synchronise thread club payments to be on the same day each month for all thread club members. The date your payment should come out is the 16th of every month.
We will attempt payment in the early hours of the 16th of the month (eg 3am or 4am, Brisbane time). If this fails, we will automatically attempt 12 hours later. Failing this we try 24 hours later and again 24 hours after that. These are the auto-retries. That said, you are always able to jump into your account and process the payment from your end. If it has failed after the auto-retries, we will contact you by email to check whether you would still like to receive the current month’s thread club. If you do not respond to this email your membership will be placed on hold and you will miss out on further thread club palettes.
Unfortunately no. AfterPay has made it clear in their policies that we are not able to accept AfterPay for subscription services. If you have other items in your cart and you want to pay with AfterPay for those items, we recommend creating two carts (one with the AfterPay items and one for Thread Club) and this should process without issue.
What we love about Thread Club is that it is a no lock in program. Of course, we love it when you auto renew to the next month as it helps to build out your collection of DMC threads, however if you want to pause or cancel your subscription you are free to do so. If you cancel after money has come out, we do not have a process for refunding this … meaning you will receive the final thread club the coming month. If you cancel before the 16th, then payment shouldn’t come out.
Absolutely! You can manage this in your online account. But to play it safe, please also send an email to bess@lifewithbess.com
We have had a few questions around order date, payment dates and delivery dates so we have made this little table to help clarify everything.
Thread Club Key Dates for 2022
Thread Club Month | Sign Up Cut-Off Date | Payment Date | Shipment in the week of | First Renewal Payment Date (for monthly auto-renew) |
---|---|---|---|---|
January | 16th December 2022 | Upon sign up | 1st January 2023 | 16th January 2023 |
February | 16th January 2023 | 16th January 2023 | 1st February 2023 | 16th February 2023 |
March | 16th February 2023 | 16th February 2023 | 1st March 2023 | 16th March 2023 |
April | 16th March 2023 | 16th March 2023 | 1st April 2023 | 16th April 2023 |
May | 16th April 2023 | 16th April 2023 | 1st May 2023 | 16th May 2023 |
June | 16th May 2023 | 16th May 2023 | 1st June 2023 | 16th June 2023 |
July | 16th June 2023 | 16th June 2023 | 1st July 2023 | 16th July 2023 |
August | 16th July 2023 | 16th July 2023 | 1st August 2023 | 16th August 2023 |
September | 16th August 2023 | 16th August 2023 | 1st September 2023 | 16th September 2023 |
October | 16th September 2023 | 16th September 2023 | 1st October 2023 | 16th October 2023 |
November | 16th October 2023 | 16th October 2023 | 1st November 2023 | 16th November 2023 |
December | 16th November 2023 | 16th November 2023 | 1st December 2023 | 16th December 2023 |
Petrina (verified owner) –
I just received my first thread club subscription and the colour palette is gorgeous especially with the Valentine’s Day theme. I can’t wait to receive my future subscriptions. Highly recommend if you’re a beginner of embroidery and building up your thread collection. Definitely a great gift for someone ❤️
Caity (verified owner) –
Such an easy and inspired way to start/complete your thread collection. Love the thought that goes into each colour palette every month. Would highly recommend!
Jessica (verified owner) –
Thread Club is such a fantastic idea and brilliant way to collect all of the DMC thread colours. I love the surprise of finding out what each months colour palette will be, each month has been so well thought out!
Jasmin O’Connell –
Just received my first thread club package for the month of September. I am so in love with the colours !! It is such a great idea if you are wanting to start your own thread collection or build on the one you already have.