FREQUENTLY ASKED QUESTIONS
We have closed new international spots for thread club. If you had signed up already you will continue to receive it. International shipping can take 3-6 weeks to show up so please be patient. The orders also don’t have tracking so we are unable to locate them if you believe they may be missing.
Unfortunately no. We made the decision to keep postage as affordable as possible as it is a monthly subscription. This means that we are sending Thread Club as a ‘light letter’ and unfortunately Australia Post do not offer tracking for this category of mail.
We decided to synchronise thread club payments to be on the same day each month for all thread club members. The date your payment should come out is the 16th of every month.
We will attempt payment in the early hours of the 16th of the month (eg 3am or 4am, Brisbane time). If this fails, we will automatically attempt 12 hours later. Failing this we try 24 hours later and again 24 hours after that. These are the auto-retries. That said, you are always able to jump into your account and process the payment from your end. If it has failed after the auto-retries, we will contact you by email to check whether you would still like to receive the current month’s thread club. If you do not respond to this email your membership will be placed on hold and you will miss out on further thread club palettes.
Unfortunately no. AfterPay has made it clear in their policies that we are not able to accept AfterPay for subscription services. If you have other items in your cart and you want to pay with AfterPay for those items, we recommend creating two carts (one with the AfterPay items and one for Thread Club) and this should process without issue.
What we love about Thread Club is that it is a no lock in program. Of course, we love it when you auto renew to the next month as it helps to build out your collection of DMC threads, however if you want to pause or cancel your subscription you are free to do so. If you cancel after money has come out, we do not have a process for refunding this … meaning you will receive the final thread club the coming month. If you cancel before the 16th, then payment shouldn’t come out.
Absolutely! You can manage this in your online account. But to play it safe, please also send an email to firstname.lastname@example.org
We have had a few questions around order date, payment dates and delivery dates so we have made this little table to help clarify everything.
Thread Club Key Dates for 2022
|Thread Club Month||Sign Up |
|Payment Date||Shipment in the week of||First Renewal Payment Date |
(for monthly auto-renew)
|January||16th December 2021||Upon sign up||1st January 2022||16th January 2022|
|February||16th January 2022||16th January 2022||1st February 2022||16th February 2022|
|March||16th February 2022||16th February 2022||1st March 2022||16th March 2022|
|April||16th March 2022||16th March 2022||1st April 2022||16th April 2022|
|May||16th April 2022||16th April 2022||1st May 2022||16th May 2022|
|June||16th May 2022||16th May 2022||1st June 2022||16th June 2022|
|July||16th June 2022||16th June 2022||1st July 2022||16th July 2022|
|August||16th July 2022||16th July 2022||1st August 2022||16th August 2022|
|September||16th August 2022||16th August 2022||1st September 2022||16th September 2022|
|October||16th September 2022||16th September 2022||1st October 2022||16th October 2022|
|November||16th October 2022||16th October 2022||1st November 2022||16th November 2022|
|December||16th November 2022||16th November 2022||1st December 2022||16th December 2022|