At Life With Bess, we understand that efficient and economical delivery is important to our customers, that’s why we use Australia Post as our shipping provider.
Orders placed before 3pm Mon-Fri AEST on in-stock items will be dispatched the next business day. Orders placed over the weekend or on public holidays will be shipped on the next business day.
We will deliver anywhere within Australia using Australia Post’s Express and Standard delivery services. Goods delivered using Express services will generally be delivered the next business day, items delivered by Standard services will generally be delivered within 2 – 7 days from the time they leave our warehouse and will arrive on normal business days only. Delivery may be delayed during sale or promotional periods due to the labour required to get all orders out on time, however our commitment is that we will get orders out as soon as practicable.
If your items are required to be sent as a ‘parcel’ you will be sent a tracking number as soon as your order has left our studio so that you can track your order to your front door. If, however, your items are small enough to fit in an envelope it will be sent as a ‘letter’ and unfortunately not receive a tracking number.
Please ensure that you have provided the correct shipping address to us, any cost associated with reshipping of returned goods due to incorrect address will be the customers responsibility.
You have all the options available from Australia Post via our website. For example, you may select that a signature is required when your order is delivered and/or added insurance in case something happens to your item/s while in transit. If you have any specific instructions, please note these in the comments field during checkout and we will do our best to pass this onto the shipping provider.
As we exclusively use Australia Post for all postage solutions, once the item has been handed off to Australia Post, we are at the mercy of their tracking and delivery service level agreements to ensure your item arrives safely and on time.
SHIPPING COSTS: AUSTRALIA AND INTERNATIONAL
Postage is automatically calculated via our website using a third-party plugin during the checkout process. This allows the true cost of product to be reflected on the website and customers have the full flexibility regarding the level of postage (eg express vs regular) that they desire. We add 1 AUD to all postage to allow for the cost of envelopes, satchels, boxes and other packaging items.
If we have made a postage calculation error on our end, we ask that you let us know as soon as possible.
If we have accidentally sent an incomplete order, we will cover the cost of re-shipping and will usually use Express Post if the delivery address is within the Express Post network. This is at our cost as our way of apologising and redeeming favour with you, our customer.
TRACKING YOUR SHIPMENT
We will email you once your package has left our studio and is on its way to you.
If you want to keep an eye on its progress you can use the tracking link in your confirmation email and enter the tracking number provided for your order. Or use the Australia Post track your parcel tool and enter the tracking number provided in your confirmation email. If your order is able to fit in an envelope (designed for letters), you will unfortunately not receive any tracking information as it is not offered for this service.
We do not offer any returns for ‘change of mind’. We do however offer returns for incorrectly ordering via our website. Examples include double orders and incorrect product selection. In these cases, we will refund the incorrect amounts and facilitate the purchase of the correct items. Please contact us as soon as possible if you notice such an error.
If an item is faulty, we will happily replace the item.
Any refunds given will be for the item’s total value and will not include the initial postal charges. Items for refund or exchange will only be accepted if the item is unused and unopened (eg in the case of consumables).
Unfortunately, we are unable to offer refunds for any digital products (unless it was a duplicate order) due to the nature of easy replication.
To make a return please contact us at firstname.lastname@example.org and provide your name, invoice number, product name, reason for return and request for replacement, exchange or credit, BEFORE sending the parcel back. We will provide you with the delivery address and we will arrange to exchange or refund your payment after inspection of the goods. All returns made without authorisation will not be accepted.
We recommend that you return the suitably packaged goods by receipted delivery or another means of tracked delivery system. We cannot accept any responsibility for loss of or damage to goods until they are received by us.
Regrettably the shipping costs associated with return items cannot be covered by Life With Bess, and remains the customer’s responsibility, unless the product is faulty or the return is due to an error by Life With Bess.
To cancel an order, please contact us immediately via email at email@example.com – unfortunately, we are unable to accept cancellations for products that have already been shipped.